OBJECTIVE
*Military veteran seeking employment with a professional, trustworthy, and promising company or corporation. Career-minded and looking for the opportunity to advance quickly.  Offering compassion, drive, and skills for various fields and industries.

WORK EXPERIENCE
October 2001 to Present. Sales/Service Consultant (Account Manager), Qwest Communications, Phoenix, AZ. Primary point of contact for the sale of QWEST products and services to customers. Consult with customers and gather data to establish telecommunications needs.  Majority of work done on computer systems.  Work in a highly structured, fast-paced environment. Offer the most appropriate solutions for customer needs. Use various computer programs to generate service order activities for items such as home phone, cellular, Internet, cable and satellite services. Obtain necessary credit information from customers for security purposes and recordkeeping. Arrange for security deposit where required. Negotiate acceptable payment arrangements; verify addresses and availability of facilities. Resolve discrepancies to ensure the order is processed accurately. Negotiate installation dates and times with customers. Arrange for transfer of customer services when needed. Make changes in customer's services by adding to or removing features from existing service.  Answer billing questions very specifically.   Change telephone numbers, billing arrangements, and process the orders to make the necessary changes in the customer's records.

December 2003 to December 2004. Union Steward for Communications Workers of America Local 7019.  Health Benefits subject matter expert (SME).  Represented and defended Union members based on contractual agreements.  Assisted members in properly using their healthcare benefits.

December 2000 to September 2001. Sales Representative, MCI (Worldcom), Phoenix, AZ. One of the top sales associates at MCI. Said to be a natural-born salesman. Able to operate a computer and make sales simultaneously and proficiently, yet quickly. Awesome communication skills. Help to train new hires as a team mentor.

January 2000 to September 2000. Field Service Technician/ Diesel Mechanic Team Leader, Strategic Support Services Corporation, (Civilian) Contractor with U.S. Army, Vilseck, Germany. Performed annual, bi-annual, and semi-annual services on various military (diesel) vehicles and equipment. Also performed repairs and the replacement of vehicle parts. In charge of up to 15 personnel at one time. Ensuring work was performed properly, safely, and in a timely manner.

April 1999 to November 1999. Associate Manager, Ryan's Family Steakhouse, Burlington, IA. Completed an extensive management training course and became ServSafe as well as CPR certified. Performed all major tasks in day to day operations of steakhouse/ buffet type restaurant that seated up to 394 customers. Responsible for hiring, training, and supervising all shifts. Conducted orientation and continued training of employees stressing the teamwork atmosphere, safety and open, honest communication. Set specific goals and objectives resulting in maximizing efficiency while continuing to provide top quality customer service. Counseled employees handled disciplinary actions and recommended dismissals. Utilized payroll and accounting software specific to the restaurant industry. Handled weekly scheduling (while staying within strict budgetary guidelines), nightly reports and weekly reports of store progress, payroll, and receiving. Budgeted and balanced restaurant earnings (Cash Management). Promoted specific food items or meals to help company profit (Suggestive Selling). Established excellent rapport with clientele, expediting challenges presented in a quick, creative manner. Resolved a wide range of customer problems/ complaints applying diplomacy and assertiveness in reaching a solution that satisfied the customer as well as the company.

May 1998 to February 1999. Production Worker, Kelly Springfield Tire Company (Goodyear), Freeport, IL. Completed safety and OSHA training including lockout/tagout. Became licensed on forklift operations within the factory. Responsible for mass production of large tractor tires.  Became proficient in working within close tolerances and within specific statistical detail insuring tires were built according to specifications. Used large hoists to remove tires and drums from the line. Located inventory by codes quickly and accurately to maintain pace on the assembly line. Set up machines frequently to build different sized tires. Performed preventive maintenance on machinery and equipment using various types of power and hand tools. Inspected product for quality before sending to next department.

*September 1991 to June 2000. U.S. Army / Active Duty (September 1991 to March 1998). First Line Supervisor/ Sergeant, E-5 (April 1996 to June 2000), E 1 through E 4 (September 1991 to April 1996), Vilseck, Germany (January 1992 to March 1998). Honorable Discharge, June 2000. Six and a half years as an Armor (M1A1 Tank) Crewman. Licensed on various military vehicles. Two and a half years as a Combat Engineer (U.S. Army Reserves). First Line Supervisor from 1994 to 2000. Trained up to 250 personnel at one time. Maintained classified and personnel files and technical documents. Completed reports on a timely basis. Counseled soldiers and evaluated job performances. Recommended awards and disciplinary actions. Emphasized on teamwork, on and off the job safety, risk assessment, Equal Opportunity and Sexual Harassment policies. Conducted inspections of soldier and military equipment. Continually trained personnel on safety and the use of technical equipment. Gained experience in logistics supply and support. Accurately maintained inventory of over 2.5 million dollars of equipment.

EDUCATION

6 semester hours, General Studies, University of Maryland, Vilseck, Germany.
High School Diploma, Sterling High School, Sterling, Illinois

TRAINING

Qwest Telecommunications Training, Sept 2001 - Dec 2001 
Personnel Fastrack Mentor, MCI 2001
Restaurant Management Course, April 1999 to May 1999, 5 weeks.
Primary Leadership Development Course, May 1995 to June 1995, 4 weeks.
Combat Lifesaver, yearly certification, 1992 1997, 1 week.
U. S. Army Correspondence Courses, 1992 1998 Courses included Hazardous Waste, Electronics, Military History, Training and Management I, II, Preparation for Writing, Prevention of Sexual Harassment, EEOC, Nuclear Biological Chemical (NBC) Self Aid Buddy Aid, Combat Logistics Supply and Support, Physical Training.

AWARDS
2 Army Achievement Medals, Dedication to Duty and Outstanding Performance.
The Good Conduct Medal, Exemplary Behavior, Efficiency and Fidelity.
Sentinel for Peace Certificate, United Nation's Peacekeeper.
Special Award, Untiring Support, Assassins, 1995.
8 Certificates of Achievement for Teamwork and Expertise in Duty.
Driver's Badge, 12 consecutive Months Accident Free Driving.
United Nations Medal.

OTHER
Strong computer background including hardware and software installation. Familiar with spreadsheets and word-processing programs. Working knowledge of Windows 95/98/XP, MS Office 97/2000/XP, Microsoft Word and The Internet. Currently working with Microsoft Office XP Pro. Self taught computer skills. Extremely quick learner in new computer skills and techniques.  I build my own PCs.

REFERENCES

Available Upon Request